Terms and Conditions
Please read these terms and conditions carefully before using our website and purchasing our art prints. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our website.
1. General
a. This website is owned and operated by [The Magic Era] ("we," "us," or "our"). Our website provides an online platform for selling art prints and booking community workshops.
b. By placing an order through our website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
c. We reserve the right to modify, update, or remove any part of these terms and conditions at any time without prior notice. It is your responsibility to review these terms and conditions periodically for any changes.
2. Product Information
a. We make every effort to display the most accurate product information, including descriptions, images, and pricing. However, we do not guarantee the accuracy, completeness, or reliability of any product information on our website.
b. The colours of the art prints may vary slightly from the images displayed on our website due to differences in computer monitors and printing processes.
3. Pricing and Payment
a. All prices displayed on our website are in Australian Dollars and are exclusive of any applicable taxes, shipping, and handling charges.
b. We reserve the right to change the prices of our art prints at any time without prior notice. However, the price charged for an order will be the price in effect at the time of purchase.
c. Payment for orders must be made through the payment methods specified on our website. We accept PayPal, Visa, Mastercard, and AfterPay.
4. Shipping and Delivery
a. Our art prints are sold via pre-order in batches. At the time of purchase, we'll indicate the estimated 'Shipping from' date. This is the date we will have received your order from our printer, checked over it to ensure top quality, and packaged it to send to you. You will be notified when your order has been shipped from us via email. From there, your parcel is in the hands of couriers. We'll send you tracking information so that you can follow your package on their website. We do not guarantee delivery dates and are not responsible for any delays or damages caused by shipping carriers or customs.
b. Shipping and handling charges will be calculated and added to your order during the checkout process. These charges are non-refundable unless we fail to deliver the ordered products.
c. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
d. Due to the different shapes and shippping requirements of our products, shipping is charged per item type. For example, if you order fine art prints and some bath salts, your fine art prints will be shipped as one item and your bath salts as a second item. Shipping the two together would damage your prints, hence our shipping charges reflect these requirements.
5. Returns and Refunds
a. We take great pride in the quality of products. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to request a return or refund.
b. Returned products must be in their original condition and packaging. Shipping is at your own expense, unless the item is faulty. We reserve the right to refuse returns if the products are damaged or not in their original condition.
c. Refunds will be issued within 7 days of receiving the returned products. Shipping and handling charges are non-refundable unless we shipped the wrong products or the products arrived damaged.
6. Intellectual Property
a. All intellectual property rights, including copyrights, trademarks, and designs, related to our art prints and website content, are owned by us or our licensors. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.
7. Limitation of Liability
a. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the purchase of our art prints.
8. Governing Law
a. These terms and conditions shall be governed by and construed in accordance with the laws of Australia, Queensland. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia, Queensland.
By using our website and purchasing our art prints, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Shipping Policy
Thank you for choosing to shop with The Magic Era! We are committed to providing you with a seamless and enjoyable shopping experience. Please read our shipping policy carefully to understand how we handle shipping and delivery of our art prints.
1. Processing Time
a. Once your order is placed and payment is confirmed, we will begin processing your order. Your order will be sent to our printers in a batch, then sent to us for quality checks. The 'Shipping from' date indicates the date we'll be ready to personally post your order to you. Please check the product listing at the time of purchase, to double check you understand the dates from which your order will arrive.
b. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
2. Shipping Methods
a. We offer various shipping methods to accommodate your needs. The available shipping options will be displayed during the checkout process.
b. The shipping methods we offer may vary depending on your location and the size of the art prints. We strive to provide you with reliable and cost-effective shipping options.
3. Shipping Rates
a. Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you complete your purchase.
b. We may offer free shipping promotions from time to time. Please refer to the specific promotion details for eligibility and any applicable terms and conditions.
4. Delivery Time
a. The estimated delivery time will depend on the shipping method you choose and your location. Please note that delivery times are estimates and not guaranteed.
b. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your shipment.
c. Please note that unforeseen circumstances such as weather conditions, customs delays, or other external factors may affect the delivery time. We appreciate your understanding in such situations.
5. International Shipping
a. We offer international shipping to select countries. The availability of international shipping options will be displayed during the checkout process.
b. International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the shipping cost and will be the responsibility of the recipient.
6. Damaged or Lost Shipments
a. We take great care in packaging our art prints to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us within [number of days] days of receiving your order. We may request photos of the damaged packaging and products for our records.
b. In the event of a lost shipment, please contact us, and we will work with the shipping carrier to resolve the issue. Please note that we are not responsible for lost or stolen packages once they have been confirmed as delivered by the shipping carrier.
7. Address Accuracy
a. It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address before completing your purchase. We are not responsible for any delays or additional charges resulting from incorrect or incomplete addresses.
8. Order Tracking
a. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your shipment.
b. If you have any questions or concerns about the tracking information or the status of your shipment, please contact us, and we will be happy to assist you.
If you have any further questions or need any additional information regarding our shipping policy, please feel free to contact us. We are here to help and ensure that your art prints reach you in a timely and secure manner.